Shipping policy

Shipping Policy

Last Updated: October 8, 2026

Thank you for shopping with TopPods. We aim to process and deliver your orders safely and as quickly as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment or order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive tracking information where available.

2. Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days.

Delivery times may vary depending on:

  • Delivery location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Remote or difficult-to-reach locations
  • Unexpected logistical delays

The estimated delivery time is not a guaranteed delivery date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, TopPods may offer free shipping or promotional shipping offers. Any such offer will be subject to the terms displayed at the time of purchase.

4. Order Tracking

Once your order has been dispatched, we may provide a tracking number through email, SMS, WhatsApp, or other available communication methods.

You can use the tracking information provided to check the status of your shipment.

Tracking information may take some time to become active after the package is handed over to the courier.

5. Delivery Address

Please ensure that your name, phone number, PIN code, and complete delivery address are correct when placing your order.

TopPods is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated delivery information provided by the customer.

If an order is returned to us because of an incorrect address or repeated delivery failure, additional shipping charges may apply for re-delivery.

6. Delayed or Lost Shipments

Although we work with delivery partners to ensure timely delivery, delays may occasionally occur due to circumstances outside our reasonable control.

If your order appears to be significantly delayed or lost, please contact our customer support team with your order number.

We will coordinate with the relevant courier or delivery partner to investigate the issue and provide an appropriate resolution.

7. Damaged Packages

If your package appears visibly damaged at the time of delivery, please take photographs or a video of the package before opening it, where reasonably possible.

If the product inside is damaged, contact us as soon as possible and provide:

  • Order number
  • Photos/videos of the package
  • Photos/videos of the product
  • A description of the issue

Please refer to our Return & Refund Policy for information about damaged or defective products.

8. Failed Delivery

If the courier attempts delivery but is unable to deliver the package because the customer is unavailable, the address is incorrect, or delivery cannot otherwise be completed, the courier may make additional delivery attempts or return the package to us.

Any re-shipping or additional delivery charges, where applicable, may be the customer’s responsibility.

9. International Shipping

Unless specifically stated on our website, TopPods currently ships within India only.

If international shipping becomes available in the future, applicable shipping charges, customs duties, taxes, and other fees will be communicated during checkout or as required.

10. Contact Us

If you have questions about your order or shipping, please contact us:

TopPods
Email: [Your support email]
Phone/WhatsApp: [Your phone number]
Business Address: [Your business address]


TopPods reserves the right to update this Shipping Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.