Refund policy
Return & Refund Policy
Last Updated: October 8, 2026
At Toppods we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.
Nothing in this policy limits, excludes, or replaces any statutory consumer rights or remedies available to you under applicable law. If applicable law provides a longer return period, additional remedy, or greater protection, those rights will remain unaffected.
1. Return Eligibility
You may request a return if:
* You received a damaged or defective product.
* You received the wrong product.
* The product received is materially different from what was ordered.
* The product has a manufacturing defect.
Return requests must be raised within 7 days of delivery, unless a longer period is required by applicable law.
The product must be unused, in its original condition, and returned with all original packaging, accessories, manuals, and tags intact, except where the product is defective, damaged, incorrect, or applicable law provides otherwise.
2. Non-Returnable Items and Exclusions
A return will not be accepted, to the extent permitted by applicable law, in the following circumstances:
* The product was damaged due to misuse, accidents, negligence, improper installation, or improper handling after delivery.
* The product has been altered, repaired, modified, or opened by an unauthorized person.
* The product is returned with missing accessories, parts, manuals, tags, or original packaging, unless the missing items were not supplied at delivery or applicable law provides otherwise.
* The product shows physical damage caused after delivery.
* The return request is submitted after the applicable return period.
* The product is returned in an unsanitary, unsafe, or materially different condition from the condition in which it was delivered.
* The product was customized, personalized, or made to the customer’s specifications, unless it is defective, damaged, incorrect, or applicable law provides a return right.
* The product is a consumable, hygiene-sensitive, or sealed item that has been opened after delivery, unless it is defective, damaged, incorrect, or applicable law provides otherwise.
These exclusions do not apply to statutory consumer rights that cannot legally be excluded or restricted.
3. Damaged or Wrong Product
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. Failure to notify us within this period will not remove any statutory rights you may have under applicable law.
Please provide:
* Your order number
* Photos or videos of the product
* Photos of the packaging
* A brief description of the issue
We will assess the information and provide written instructions for returning or resolving the issue.
4. Refunds
Once the returned product is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed to the original payment method used for the purchase, unless applicable law requires another method or you agree to an alternative method.
The refund will include the purchase price of the eligible product. Original delivery charges and return shipping charges will be refunded when required by applicable law or when the return is due to a defective, damaged, or incorrectly delivered product.
Depending on your bank or payment provider, the refund may take 5–7 business days to reflect in your account after processing. This processing time does not limit any refund deadline imposed by applicable law.
5. Replacement
For a defective, damaged, or incorrectly delivered product, ShopShakti will provide a replacement if replacement stock is available and replacement is permitted or required under applicable law.
If replacement stock is unavailable, or if applicable law requires another remedy, ShopShakti will provide an eligible refund or other legally required remedy.
6. Return Shipping
If the return is due to a defective, damaged, or incorrectly delivered product, ShopShakti will provide return-shipping instructions and reimburse reasonable return shipping costs paid by the customer, provided the customer follows those instructions and submits valid proof of payment.
If the return is due to misuse, accidental damage, unauthorized repair or modification, or another exclusion listed in this policy, the customer is responsible for return shipping costs, to the extent permitted by applicable law.
7. Order Cancellation
Cancellation requests should be made as soon as possible after placing the order.
If the order has not been shipped, ShopShakti will cancel it and issue any eligible refund to the original payment method.
Once an order has been shipped, cancellation may no longer be possible. In that case, the customer may request a return in accordance with this policy and applicable law.
Nothing in this section limits any statutory cancellation or cooling-off right that may apply to your purchase.
8. How to Request a Return or Refund
To request a return or refund, contact us with:
Order Number:
Customer Name:
Reason for Return:
Photos/Videos (if relevant):
Email: [Your support email]
We will review your request and respond with the next steps. We may request additional information reasonably necessary to verify the order and assess the condition of the product.
9. Contact Us
For questions regarding returns, replacements, or refunds, please contact our customer support team.